Director of Enterprise Process Transformation
Henderson, NV, USA
USD 160k-200k / year
The Director of Enterprise Process Transformation will own the design and governance of ANA’s end-to-end business processes and ensure they are properly implemented and adhered to across the company’s departments and platforms. This role will establish and maintain a unified process architecture across operations, HR, finance, IT, sales, marketing, engineering, support, and supply chain, ensuring departmental decisions support downstream workflows and system integrity. The objective is to create a coherent operating model supported by well-integrated enterprise systems, enabling ANA to scale efficiently. This role requires someone who can lead cross-department change, influence teams across the organization, and ensure that new processes and systems are not only designed well but fully adopted.
Role & Responsibilities:
- Map and document ANA’s core end-to-end workflows, including:
- Lead-to-Order
- Order-to-Cash
- Procure-to-Pay
- Manufacture-to-Ship
- Inventory Management
- Record-to-Report
- Employee Lifecycle
- Identify inefficiencies, bottlenecks, and cross-department failure points.
- MS Dynamics 365 Business Central
- Salesforce
- Finance, operations, HR and reporting platforms (including Power BI)
- Integration and automation tools
- Master data and permission governance structures
- Establish governance for how processes are created, modified, and maintained.
- Evaluate departmental process changes for downstream operational and system impacts.
- Facilitate alignment between departments.
- Drive operational efficiency through automation, standardization, and system optimization.
- Reduce manual workarounds and process delays.
- Improve the quality and consistency of operational and financial data.
- Improve effective use of core platforms such as Business Central and Salesforce.
- Partner with leadership and teams to ensure processes are correctly executed within systems.
- Provide guidance and training to support adoption of improved workflows.
Qualifications:
- Bachelor’s degree in business, engineering, operations, information systems, or related fields.
- 10–15+ years leading enterprise process transformation, ERP architecture, and business operational systems implementation.
- Demonstrated success driving cross-functional change in organizations where processes span multiple departments and systems.
- Experience implementing or rescuing ERP/CRM transformations where adoption, governance, and workflow discipline were required across teams.
- Strong, successful experience aligning ERP (Business Central or Microsoft Dynamics), CRM (Salesforce or similar), and operational systems into a coherent operating model.
- Proven ability to navigate organizational resistance and drive adoption of new processes and systems.
- Experience operating in manufacturing, operationally complex, or rapidly scaling companies strongly preferred.
- Deep understanding of enterprise operational workflows across finance, operations, sales, supply chain, HR, and support.
- Experience translating business processes into system architecture across ERP, CRM, and enterprise platforms.
- Strong understanding of data governance, system integrations, and enterprise reporting environments (e.g., Power BI).
- Change driver – Comfortable challenging the status quo and pushing the organization toward disciplined processes and system adoption.
- Influential communicator – Able to command a room, build credibility quickly, and lead cross-department discussions with senior leaders.
- Organizational diplomat – Skilled at navigating personalities, incentives, and departmental friction to move change forward.
- Systems thinker – Understands how decisions in one department cascade across operations, finance, and enterprise systems.
- Process architect – Able to design workflows that scale with the business and eliminate operational friction.
- Operationally fluent – Comfortable working directly with operations, finance, engineering, IT, and sales teams.
- Business-to-system translator – Converts operational needs into system logic, automation, and integrated workflows across ERP and CRM platforms.
- Relentless executor – Focused on ensuring processes are actually adopted, not just designed.
- Clear ownership and governance of ANA’s end-to-end business processes across departments
- Strong integration between Business Central, Salesforce, and other core systems
- Streamlined, documented workflows that eliminate friction & manual workarounds, improve efficiencies including speed & accuracy
- Access for Leadership to consistent, accurate and standardized KPIs & dashboards that reduce manual reporting and improve decision speed
- A scalable process and systems foundation to support ANA’s growth
Attributes:
Expected Impact:
Within the first 12 months, this role should deliver:
ANA’s Core Values:
- Root Cause Problem Solving
- Be Creative with Solutions
- Build open and honest relationships
- Build a positive team and family spirit
- Be inclusive
- Look for better ways
- Be humble
- Urgency
Benefits & Perks:
- Competitive pay
- 401k with company contribution
- Medical, Dental, & Vision
- Life Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Employee Assistance Program
- Employee Appreciation Programs
160000 - 200000 USD a year